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Terms & Conditions - Madina Mobile
Terms & Conditions
Please read our policies carefully before placing your order. By shopping with Madina Mobile, you agree to our payment, delivery, and order processing terms.
📦 Order Confirmation
- All orders are confirmed after successful verification.
- Customers may receive confirmation through call or WhatsApp.
- Fake or incomplete orders may be cancelled without notice.
🚚 Cash On Delivery Policy
- Cash On Delivery is available all over Pakistan.
- For Lahore customers, only 30% advance payment is required to confirm the order.
- For out of city orders below Rs. 50,000, a 49% advance payment is required.
- For products above Rs. 50,000, a 79% advance payment is required for order confirmation.
- The remaining payment will be collected at the time of delivery.
- Orders without advance payment will not be processed.
Important:
Advance payment helps us avoid fake orders and ensures secure order booking for all customers.
💰 Real-Time Price Confirmation Policy
- All prices displayed on our website are subject to change without prior notice due to market fluctuations.
- Placing an order on the website or through WhatsApp does not automatically lock or confirm the product price.
- An order is considered confirmed only after the required advance payment has been received and verified by our team.
- Orders without the required advance payment will remain pending and will not be processed.
- If the product price changes before order confirmation, the latest updated price will be applicable.
- Customers are encouraged to contact our team via WhatsApp or call to confirm the current price before making payment.
Important:
If a customer places an order for a mobile phone priced at Rs. 50,000 but does not complete the required advance payment, the order will not be confirmed. If the product price later increases to Rs. 55,000 before payment verification and order confirmation, the order will be processed at the updated price of Rs. 55,000. This policy applies to all products available on our website and helps ensure pricing accuracy according to real-time market rates.
💳 Advance Payment Policy
- Customers must share payment screenshot after transfer.
- Order processing starts after payment verification.
- Advance payments are used for secure order booking.
⏱ Delivery Information
- Delivery usually takes 2–5 working days.
- Delivery timing may vary depending on location and courier service.
- Customers must provide accurate address and phone number.
✅ Genuine Products
- We provide quality and genuine products only.
- Product colors may slightly differ because of display settings.
- Specifications may change by manufacturer without notice.
🔄 Return & Exchange Policy
- Return or exchange is accepted only for defective or wrong items.
- Customers must contact us within 24 hours after receiving the parcel.
- Used or physically damaged items are not eligible for return.
❌ Order Cancellation
- Orders cannot be cancelled after dispatch.
- Advance payment may become non-refundable after shipment process starts.