Frequently Asked Questions
Find answers to the most common questions about orders, payments, delivery, warranty, PTA, and returns.
📦 How can I place an order?
You can place your order directly through our website or contact us on WhatsApp for assistance.
💳 Is advance payment required?
Yes, a minimum 40% advance payment is required to confirm every Cash On Delivery order across Pakistan.
🚚 How much time does delivery take?
Delivery usually takes 2–5 working days depending on your city and courier service.
🔄 Can I return or exchange my product?
Yes, returns or exchanges are accepted only for defective or incorrect products within the allowed policy period.
âš Who handles warranty claims?
All warranty and guarantee claims are handled directly by the respective company or brand. Madina Mobile is not responsible for company warranty approvals.
📱 Who is responsible for PTA approval?
PTA approval, PTA taxes, and mobile registration are handled only by PTA and the respective company.
🎥 Why is an unboxing video important?
An unboxing video helps verify claims for damaged or incorrect products and makes the support process faster and easier.
📞 How can I contact support?
You can contact our support team anytime through WhatsApp for order tracking, complaints, or product inquiries.
Still Need Help?
Our support team is always available to assist you with your questions and orders.
Contact Support