Madina Mobile — Return & Exchange Policy

At Madina Mobile, customer satisfaction is our top priority. We believe in providing quality products and ensuring a smooth, hassle-free shopping experience both in-store and online. Below are the details of our Return & Exchange Policy to guide you in case you wish to return or exchange your purchase.

📦 Return & Exchange Policy Overview

  • Eligibility: Returns and exchanges are accepted for products purchased directly from Madina Mobile’s physical branches or through our official website madinamobile.pk.

  • Time Frame: Products can be returned or exchanged within 7 days of purchase for accessories, and within 3 days of purchase for mobile phones, provided they meet the return conditions listed below.

📑 Return Conditions

A product is eligible for return or exchange if:

    • It is in unused, original condition with all original packaging, protective films, manuals, accessories, and proof of purchase (invoice or receipt).

    • The item is physically undamaged and without any scratches, dents, or breakage.

    • It has no signs of installation or misuse (applicable for accessories like chargers, hands-free, screen protectors, covers, etc.).

    • For mobile phones, the IMEI must match the invoice and the device should not be activated, Google-locked, or password-protected.

    • Software or network-related issues are not covered under this return policy but may fall under the respective brand’s warranty policy.

🚫 Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

      • Used or physically damaged products

      • Products without original packaging or missing accessories

      • Hands-free, earphones, memory cards, and screen protectors (due to hygiene and usage concerns) unless unopened and unused

      • Devices with software issues or issues that can be addressed under brand warranty

      • Sale, promotion, or clearance items.

🔄 Exchange Policy

  • If a product is found defective within the eligible return period and meets the above conditions, it can be exchanged for the same product (subject to availability) or another product of equal value.
  • In case of a price difference, the customer will either pay the additional amount or receive a store credit/refund for the balance as applicable.
      •  

💸 Refund Policy

  • Refunds are processed only if the product is unavailable for exchange or if a genuine fault is identified on spot.
  • Refunds will be made using the original payment method (for online payments) or via cash at the branch (for in-store purchases).
  • Refund processing time:
  • In-store: Same day upon approval
  • Online orders: Within 5–7 working days

🛒 Online Order Returns

  • For online orders, customers must notify our support team within 24 hours of receiving the product in case of damage or defect, by providing order details, photos, and a description of the issue via:
  • WhatsApp: +92 329 9715802
  • Email: support@madinamobile.pk
  • The product must be returned via courier to our head office after confirmation from our support team. Return shipping charges will be borne by the customer unless the product was faulty or incorrect.

📄 Warranty Claims

Warranty claims are handled as per brand or manufacturer guidelines. Madina Mobile will assist customers in facilitating the warranty process but is not responsible for approval, repair duration, or decision made by the brand’s authorized service center.

📍 Contact Us

For any questions regarding our return, exchange, or warranty policy, feel free to reach out:

Madina Mobile reserves the right to amend this policy at any time without prior notice.

Shopping Cart
Scroll to Top